We have compiled various unedited faq by clients and consumers. We list them here to inform and hopefully to help you to make a better decision. If your question is not listed, please contact us.
1. Where do I meet my chauffeur?
If you scheduled for meet and greet pick-up, you will meet your chauffeur at the security glass door. If you cheched luggage, your chauffeur will meet you at the baggage claim carousel of your airline.
2. How far from the terminal do you park the vehicle?
We parked the closest possible to your arrival gate. Frequently, as much as parking garage availability allows it, we will park at the short term garage in the first level. In MIA Miami International Airport is about 100 ft from MIA Terminals C, D, and E. In FLL Fort Lauderdale Airport is much closer. Although, this can change due to airport garage overload, airport construction, and other events, we strive for short walks.
3. Is your company insured and licensed?
Yes, of course. Unlike other operators, all our vehicles carry a state-mandated commercial automobile and liability insurance. In addition, all permits are issued and regulated by the respective counties we do business in. For proof of commercial insurance and city permits, contact us with such request.
4. How long you have been in business?
Over a decade. Our company was incorporated in 1998 in the State of Florida. We love what we do. We still employed most of our staff, chauffeurs, and dispatchers who we began business with.
5. I can get a ride to the airport for less money?
Sure you can. We are a legit Miami Limousine Service and Tours company - insured and permitted as mandated by law. We do not compete with the unlicensed or gipsy operator who pick you up in his uninsured private car for half the price. Will you risk yourself or your family for a few dollars?
6. Why do you charge me for parking?
Parking fees can really add up, specially for customs flights. If you prefer to save the parking fee, we will pick you up at the curb when you are ready to leave. Your luxury car will be remained at the limousine lot - just few minutes from the terminals. No parking fee will incur.
7. Do all limo companies charge the same for the same service?
Prices will vary with every company. We display our prices with the purpose of allowing our clients to make an educated decision based on credentials and experience. Remember, "The best price is not always the best choice."
8. What is included in your transfer quote?
If we quote you an ALL inclusive rate, a transfer fare include VIP meet & greet, chauffeur's gratuity, parking (first 30 minutes), tolls, and sea/airport fee (if applicable). Additional charges may apply for: customs flights, wait time, incidentals, and transfer stops along the way.
9 Can you give me three reasons why I should ride with you?
Most legit and licensed limousine operators carry about the same fleet, high-tech communication gadgets, and insurance coverage. It is the service provided by the chauffeur that sets a company above the rest. Our professional chauffeurs are experienced, background checked, and periodically trained in the finest customer service of our industry.
10. Who is your most important client?
All clients are important. We cater to the local individual who takes out his wife for a dinner anniversary to the afluent individual who needs transportation from the golf course to his private yatch.
11. Will I be charged if I cancel my reservation?
If you cancel your reservation before 24 hours just a 10% booking fee will be charged. Cancellations within 48 hrs will be charged in full, or your deposit forfeited. When you place a reservation, we do hold a vehicle from our fleet for you. Our reservation system won't allow us to release it until cancellation is made.
12. Do we need to tip the chauffeur?
We do include a minimum gratuity in our rates. However, gratuity is about compensating your chauffeur for his/her constantly catering to you. Generosity is a virtue.
13. Do we pay for the charter time even when I am attending an event?
While you are at a concert, dinner, dance, or nightclub our limousine will be waiting for you. Unlike some operators, we do not rent our vehicle while you are at your event.
14. Do I pay for the service if my flight is delayed or cancelled?
If there is any flight change you will know before us, so keep in touch. If your flight is delayed there is no charge for the first 30 minutes of wait time. If a plane is diverted or cancelled, there will be a full charge. Usually, the airline will pay for any cancellation or wait time charge.
15. How can I make a reservation?
You can make an online reservation via secure encrypted form, phone or fax. We will answer you back with your reservation number and member ID. For future reservations, you just will need your member ID. Some clients do not prefer to send their credit card over the Internet. If that is your choice, we call you back to complete your reservation.
16. Do you have experienced transporting somebody's VIP clients?
Yes. We do service families and high profile groups who fly to get to our area in their private or chartered jet and requires ground transportation to friend's residence, hotel, golf resort, corporate headquarters, or sport/concert venue. These individuals range from top-level executives, celebrities, sport athletes, team owners, recording artist, etc who need reliable and discrete limousine service to concerts, sport events, such as Miami Dolphins, Miami Heat, Marlins, or Panthers games.